SAP gives final clarity on maintenance for SAP Business Suite 7. It will provide two more years of mainstream maintenance for core applications of SAP Business Suite 7. During this offboarding phase, SAP will continue to deliver the strong mainstream maintenance features that customers need. There will be no contractual change nor will any additional fees apply. Following this phase, SAP will offer customers a choice of how they would like to continue with the maintenance for core applications of SAP Business Suite 7 from 2028 onwards:
- Customers needing support for their applications in longer conversion phases to SAP S/4HANA can leverage the proven extended maintenance offering. This comes with a premium of two percentage points on the existing maintenance basis for core applications of SAP Business Suite 7 for all support offerings. It will be available for three additional years beginning at the start of 2028 and ending at the close of 2030.
- Customers who do not decide for the extended maintenance level of support by the end of 2027 but choose to carry on with their SAP Business Suite 7 software systems will automatically be transferred to the customer-specific maintenance model. This includes problem solving for known issues at unchanged fees.